Privacy Policy | Fedeco Foods

Politique de confidentialité

1 Introduction

Cette politique de confidentialité décrit comment Fedeco (ci-après "Fedeco", "nous", "notre") collecte et traite les données personnelles sur son site web https://fedeco.eu (le "Site web") et dans le cadre de ses relations (clientèle).

Nous considérons la protection de votre vie privée comme extrêmement importante et souhaitons vous informer (en tant qu'utilisateur de notre Site web) sur la manière dont nous traitons vos données personnelles afin de vous permettre de garder le contrôle sur vos données personnelles.

Fedeco met tout en œuvre pour protéger vos données personnelles conformément aux réglementations belges et européennes en matière de protection des données, y compris le Règlement Général sur la Protection des Données (UE) 2016/679 ("RGPD") (ci-après la "Législation Applicable en matière de Protection des Données").

Veuillez lire attentivement cette politique de confidentialité. Elle décrit non seulement vos droits, mais aussi la manière de les exercer. En utilisant notre Site web, en partageant vos données personnelles et/ou en acceptant cette déclaration, vous reconnaissez avoir lu et accepté la manière dont nous collectons et traitons vos données personnelles.

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2 Qui sommes-nous et comment nous contacter ?

Fedeco est une société anonyme constituée selon le droit belge et agit en tant que responsable du traitement pour les activités de traitement décrites dans la présente politique de confidentialité. Le responsable du traitement est la partie qui détermine la finalité et les moyens de l'activité de traitement.

Nom de l'entreprise

Fedeco Foods SA

Adresse

Dorp-Oost 45/1, 9080 Lochristi, Belgique

Numéro d'entreprise

BE0742.522.429 (RPM Gand, division de Gand)

Fedeco a désigné une personne de contact responsable de la protection des données que vous pouvez contacter pour toute question concernant cette politique de confidentialité, votre vie privée et la manière dont Fedeco traite vos données personnelles.

Contactez-nous

privacy@fedeco.eu

dpo@fedeco.eu

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3 What categories of personal data do we collect and process?

Depending on the data you share with us, the functionalities you use on our Website, and the services you request from us, Fedeco processes different categories of personal data.

If we process personal data, this may include the data below:

Identification and contact details (such as surname and first name, telephone number, e-mail address, (company) address);
Payment data (such as information required to process payments for the use of our services and for our business administration, such as summary of outstanding payments and payment history);
Professional data (such as profession, company you work for, job title, (business) address, company registration and VAT number of the company you work for, capacity wherein your company acts (e.g. wholesale, retailor, manufacturer, etc.));
Technical data (such as information about your computer, mobile and other devices (such as your IP address, user ID, operatingsystem, browser type));
Usage data (such as information about your use of our Website, including history, log files, date, time, location, frequency, duration of pages viewed, consent preferences, information about consent(s) you have given (such as the date and time of your consent)); and
Any other categories of personal data as identified below in Article 4.

In principle, the personal data we process are obtained directly from you or are automatically collected by us (in the case of technical or usage data).

We kindly request that you do not share any special categories of personal data (such as, but not limited to, data about your health, your sexual orientation, trade union membership, religious beliefs, etc.) unless this is strictly necessary under applicable law. If you do provide us with such personal data, we will understand this as your intention to clearly disclose this personal data (in accordance with Article 9.2(e) of the GDPR) and we may process this personal data to achieve the purpose of the processing for which you are sharing this personal data, as set out below.

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4 For which purposes are these data used, on what basis and for how long?

This Article 4 describes the purposes for which we process your personal data in the capacity of data controller.

The personal data Fedeco processes depends on which personal data you wish to share and your use of our Website, tools and service offering. Please note that our systems (including our Website) and services may evolve and that more features may be added from time to time. In that case, this list may also evolve and will be updated as necessary in accordance with Article 15, seeking your additional consent if required.

For certain processing purposes, Fedeco requires your consent. The consent you give is always free and without charge, and you have the right to withdraw your consent at any time. You can withdraw your consent by sending an e-mail to: privacy@fedeco.eu. Your withdrawal of consent does not affect the processing of personal data carried out prior to such withdrawal or our processing activities based on any other legal ground.

Processingactivities

Purpose	Category of personal data	Legal grounds	Retention period
Operation and use of our Website.	Technical data Usage data	Performance of a contract or legitimate interest (as applicable)	The retention period varies from the duration of a session/website visit, to as long as necessary to perform the agreement between you and Fedeco. Technical information is deleted or pseudonymized as soon as possible after collection. For information about the retention period of personal data processed via cookies, please refer to our cookie policy on our Website.
To manage and respond to your contact requests and queries (e.g. after you submit a contact form via the Website or after we had contact at a fair or (networking) event).	Identification and contact details Professional data Technical data All feedback and information you share during our contact	Legitimate interest or performance of a contract (as applicable)	For as long as necessary to contact you regarding a submitted request or question. In any case, your personal data will be deleted no later than 10 years after our last contact, unless a longer term applies according to this policy.
To manage and schedule appointments and to follow them up (by sending related (background) information such as quotes).	Identification and contact details Professional data Technical data All feedback and information you share during our contact	Legitimate interest or performance of a contract (as applicable)	For as long as necessary to contact you and manage our appointments. In any case, your personal data will be deleted no later than 10 years after our last contact, unless a longer term applies cf. this policy.
Provision of our services (including placing orders via email or other channels).	Identification and contact details Professional data Payment data Any other information you share with us in the performance of our services	Performance of a contract	As long as necessary for the performance of our services and (customer) relationship. In any case, your personal data will be deleted ten (10) years after the end or termination of our customer relationship, unless a longer retention period applies in accordance with applicable laws.
To acquire analytical and statistical insights to organize and improve our services, Website and your user experience.	Technical data Usage data Any additional information you share with us while providing feedback on our website, systems and services	Consent (given via the cookie banner on our Website) The consent you give is always voluntary. You have the right to withdraw your consent at any time, free of charge, by sending an email to: privacy@fedeco.eu.	The retention period ranges from the duration of a session or Website visit, to as long as your consent is not withdrawn. Technical information will in any case be deleted or pseudonymized as soon as possible after the data has been collected. In principle, we only use this data in an aggregated, anonymous, or pseudonymized manner. For information about the retention period of personal data processed via cookies, please refer to our cookie policy on our Website.
For direct marketing purposes (such as sending promotional e-mails about our services, products, special offers, events and other information that we think might interest you).	Identification and contact details Professional data Technical data Usage data	Consent (e.g. when you register for marketing communications via our Website) or legitimate interest (e.g. when we contact you following a business meeting or contact moment such as at a fair or (networking) event (as applicable). The consent you give is always voluntary. You have the right to withdraw your consent at any time, free of charge, by sending an email to: privacy@fedeco.eu and/or to object to the processing of your personal data for marketing purposes.	For as long as your consent has not been withdrawn or for as long as we have a legitimate interest to contact you. In any case, your personal data will be deleted as soon as we become aware that your contact details are no longer in use. For information on the retention period of personal data processed via cookies, please refer to our cookie policy on our Website.
Performance of Fedeco's accounting and (business) administration (including the follow-up of payments and outstanding balances) and for managing our (customer) relationship and handling any complaints.	Identification and contact details Professional data Payment data Any additional information you share with us (in connection with a query, complaint or dispute)	Performance of a contract or legitimate interest (as applicable)	Up to 10 years after the end or termination of our (customer) relationship. For as long as necessary to pursue the legitimate interests of Fedeco.
To comply with our legal obligations (including responding to requests from data subjects, respecting your (consent) preferences, complying with our anti-money laundering and know-your-customer obligations and protecting the rights of others).	Identification and contact details Usage data Payment data Technical data Any additional information you share with us (in connection with a query, complaint or dispute) Other personal data (this depends on the relevant legal obligation)	Legal obligation	Up to 10 years after the expiry or termination of our relationship. As long as required by law.
The processing of personal data for strategic and organizational decision-making (such as mergers, acquisitions, reorganizations, restructurings, and optimization of business processes).	Identification and contact details Professional data Usage data Payment data Technical data Other personal data (depending on the strategic context), always in accordance with minimum data processing	Legitimate interest	Up to 5 years after collection or as long as necessary to pursue Fedeco's legitimate interests.
To share your customer experience, testimonials and references on our Website and other social media (including LinkedIn) to promote our services to potential customers and Website visitors.	Identification and contact details Professional data Photos and videos All information shared during your review	Consent The consent you give is always voluntary. You have the right to withdraw your consent at any time, free of charge, by sending an email to: privacy@fedeco.eu.	For as long as your consent is not withdrawn.
To carry out recruitment and selection activities for vacant positions at Fedeco.	Identification and contact details Professional data Any additional information you share with us in the context of your application (such as your CV, cover letter, education, experience, etc.)	Performance of a contract or legitimate interest (as applicable)	Up to 5 years after the last candidate has been informed that he/she has not been selected for the position, unless a longer retention period applies in accordance with this privacy statement.
To build a talent pool for future vacancies and recruitment purposes. Identification and contact details	Identification and contact details Professional data Any additional information you share with us in connection with your application (such as your CV, cover letter, education, experience, etc.)	Consent The consent you give is always voluntary. You have the right to withdraw your consent at any time, free of charge, by sending an email to privacy@fedeco.eu.	Up to 5 years after your consent has been obtained. Your personal data will be deleted in any case if you withdraw your consent.

For more information about the specific retention period, you can sent an e-mail to: privacy@fedeco.eu.

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5 Personal data of third parties

When you share personal data of third parties with us, you guarantee that you have informed those third parties and have obtained their consent, or that you have another legal ground to share that third party's personal data with us.

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6 Cookies

Our Website uses cookies and similar technologies. For more information, please refer to our cookie statement on our Website.

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7 Who do we share your personal data with?

To fulfil the purposes described above in section 4, it issometimes necessary for us to share your personal data with the following third parties:

Serviceproviders (who are responsible for hosting our Website and systems, our IT infrastructure and IT security, payment service providers, communication providers, etc.);
Our professional advisers (such as lawyers, accountants, insurers, and auditors);
Consultants, freelancers, independent service providers and other subcontractors hired by Fedeco to provide services to Fedeco (in the context of our (client) relationship);
Supervisory authorities (upon request of the relevant entity);
Affiliate dentities; and/or
Third parties to whom we wish to sell, transfer or merge (parts of) our shares, business or assets.

Upon request, we will inform you as soon as possible about the third parties with whom your personal data have been shared by providing you with a more detailed list.

In addition, we may disclose your personal data if required by law, or if we determine in good faith that such disclosure is necessary during a legal dispute or to protect our rights.

Our processors and subprocessors always act under our responsibility. If we engage (sub)processors, this will always be done inaccordance with a processor agreement that meets the requirements of the Applicable Data Protection Legislation and protects your personal data in the best possible way. If we share your personal data as described above, we will provide appropriate safeguards to protect its integrity and confidentiality.

Your personal data will only be provided to (sub)processors, employees and other third parties on a need-to-know basis, limited to the extent necessary for the performance of their services.

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8 International transfers to countries outside the European Economic Area

In principle, we do not transfer your personal data to third countries outside the European Economic Area ("EEA"), unless you are located outside the EEA and visit our Website outside the EEA. We may also transfer your personal data to countries outside the EEA via our processors or subprocessors. In that case, we will only transfer your personal data outside the EEA in compliance with the Applicable Data Protection Legislation and subject to appropriate safeguards.

Please contact us if you would like more information about the specific mechanisms we use for transferring personal data to countries outside the EEA.

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9 Direct Marketing

Fedeco may use your personal data for direct marketing purposes. This allows Fedeco to keep you informed about its products, updates, events, etc. If applicable, you will in principle always provide your express consent in advance (unless this processing can be based on Fedeco's legitimate interests). You can withdraw your consent at any time and free of charge, and you can object to the processing of your personal data for direct marketing purposes, including profiling.

You have the right at any time to object, free of charge, to the processing of your personal data for direct marketing purposes(including profiling), insofar as it relates to such direct marketing, by sending an e-mail to: privacy@fedeco.eu.

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10 Retention of personal data

We retain your personal data only for as long as reasonably necessary to fulfil the purposes and in accordance with the retention periods set out in Article 4 of this privacy policy, including to comply with legal, regulatory, tax, accounting or reporting obligations. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that a legal dispute is likely to arise regarding our relationship.

After that, your personal data may still be present in our backups or archives but will no longer be actively processed in a file. Such backups or archives are automatically deleted in accordance with our backup and archiving policy.

The applicable retention periods are listed in the table under Article 4.

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11 Personal data security

We have implemented appropriate technical and organizational measures, safeguards and guarantees to protect your personal data in accordance with the Applicable Data Protection Legislation, in particular to protect your personal data from loss, misuse, or unauthorized alteration or destruction.

If you would like more information about the specific measures we have implemented, please contact us by sending an e-mail to: privacy@fedeco.eu.

Despite the measures we take, you should be aware that there are always risks associated with sending personal data over the internet.The security and protection of your personal data can never be fully guaranteed, nor can we guarantee that unauthorized third parties will never be able to bypass these measures or use your personal data for improper purposes.

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12 What are your rights and how can you exercise them?

Within the limits of the Applicable Data Protection Legislation, you have the following rights:

Right of access: you have the right to obtain confirmation from us as to whether or not we process your personal data and to access the personal data we hold about you and request a copy.
Right to rectification: if you notice that we process incorrect or incomplete personal data about you, you have the right to request that it be rectified or completed.
Right to erasure (or "right to be forgotten"): in certain cases, you have the right to obtain erasure of your personal data (e.g. if your personal data are no longer necessary for the purposes for which we collected them).
Right to object: in certain cases, you have the right to object to the processing of your personal data.
Right to restriction of processing: in certain cases, you can ask us to restrict the processing of your personal data (e.g. while we verify the accuracy of your personal data and amend them if necessary).
Right to data portability: in certain cases, you have the right to obtain your personal data in a structured, commonly used and machine-readable form, and to transfer it (or have it transferred) to another data controller.

Exercising your rights is in principle free of charge. Only in case of unreasonable or repeated requests we reserve the right to charge a reasonable administrative fee. We will always inform you of the amount before we charge it.

You can exercise your rights by contacting us at: privacy@fedeco.eu

To help you as efficiently as possible, we always ask you to specify which right you wish to exercise and to describe your request as clearly as possible. Please note that in some cases we will request additional information to make sure we deliver the information to the right person.

If you contact us to exercise your rights, we will reply within one (1) month. Exceptionally, this period may be extended (up to a maximum of three (3) months), but we will inform you of the reasons why within one month.

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13 Your right to lodge a complaint with the supervisory authority

If you believe that our processing of your personal data does not comply with the Applicable Data Protection Legislation, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State where you habitually reside, work or where the alleged breach of the Applicable Data Protection Legislation occurred.

In Belgium, the Data Protection Authority is the competent supervisory authority:

www.gegevensbeschermingsautoriteit.be
Drukpersstraat35, 1000 Brussels, Belgium
+32(0)2 274 48 00
contact@apd-gba.be.

However, we would appreciate the opportunity to resolve your concerns before you contact the Data Protection Authority. We therefore kindly ask that you contact us at privacy@fedeco.eu first.

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14 Third-party links

Our Website may contain links to third-party applications and websites. If you are redirected to another website, platformor application via our Website, different terms and conditions, privacy and cookie statements may apply. Fedeco is not responsible for the content of these applications and websites and is not responsible for the privacy standards and practices of third parties. We recommend that you read the relevant privacy and cookie statements of these third parties before accepting their cookies and visiting their applications and/or websites, to assure yourself that your personal data are adequately protected.

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15 Liability

If we have lawfully transferred your personal data to a third party (who is not one of our (sub)processors), we will not be liable for any unlawful processing or use by that third party.

In any case, Fedeco is only liable for the damage caused by the processing of personal data if it failed to comply with the specific obligations of the Applicable Data Protection Legislation. Under no circumstances shall Fedeco be liable for any special, incidental, indirect or consequential damages or losses.

To the maximum extent permitted under applicable law, you agree not to hold Fedeco's employees, directors, contractors, representatives, and consultants personally liable for or in connection with this privacy statement and the processing of your personal data. Any claim (including any non-contractual liability claim) for or in connection with the processing of your personal data shall be brought exclusively against Fedeco.

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16 Amendments to this data protection statement

We may update this statement at any time. Anyamendments we make to this statement will be announced on our Website. The date of the most recent version is visible at the bottom of this policy. Please review this statement regularly to be aware of any changes that may affect you.

Amended versions of this statement will enter into force fourteen (14) days after publication on the Website and will always be submitted for approval, if necessary. If amendments are required to comply witha legal obligation, such amendments will take effect immediately.

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17 Applicable law and jurisdiction

This privacy policy is governed by, interpreted andenforced in accordance with Belgian law.

The courts of Ghent (section Ghent) have exclusive jurisdiction to adjudicate any dispute that might arise from the interpretation or implementation of this privacy policy, without prejudice to the consumer's right to bring a dispute before a competent court on the basis of a mandatory legal provision.

Last updated: 10, March 2026